Sales OS began as an internal fix. Six problems in our own pipeline shaped it:
1. Research That Ended in a Document: Two careful pages on a prospect, filed, and nobody could say whether to call them this week.
2. The Deciding Fact Was Invisible: Whether a prospect owns inspection equipment or services equipment owned by somebody else almost never appears on a homepage.
3. Firmographics Filed Opposites Together: Same industry, same headcount, same region, and one runs a fleet of test rigs while the other sends engineers out to customer sites.
4. Forty Minutes an Account: The signal sits in service pages, job adverts and the equipment named in a careers post, all of it read by hand.
5. No Way to Check a Judgement: A gut call is often right, impossible to hand to a colleague, and impossible to review later.
6. Quiet Accounts Had No Trigger: An account that never replied stayed on the list with nothing to say whether it deserved a second attempt.